Shipping policy

At Sand & Paws, we want your shopping experience to be simple, reliable, and stress-free. We work hard to dispatch orders quickly and provide clear delivery information so you know exactly what to expect when ordering from us.

1. Delivery Times

We aim to process and dispatch all orders as quickly as possible.

Estimated Total Delivery Time

Most orders arrive within 1–3 business days after being placed.

Orders placed after 5:00 PM or during weekends and public holidays will be processed on the next working day.

Please note that delivery times are estimates and may occasionally vary during busy periods, adverse weather conditions, or courier delays.

2. Shipping Costs

We believe in keeping shipping simple and transparent.

• Standard UK Delivery: £4.99

There are no hidden fees or unexpected charges added at checkout.

Delivery Area

At this time, we only deliver to addresses within the United Kingdom.

3. VAT & Pricing Transparency

• All prices displayed on our website include VAT where applicable.
• Shipping costs are clearly shown at checkout before payment is completed.
• No additional taxes or hidden charges will be added after purchase.

4. Shipping Carriers

We work with trusted UK delivery partners to ensure reliable shipping and tracking services.

Depending on the size, weight, and destination of your order, deliveries may be handled by:

• Royal Mail
• Evri
• DPD
• UPS

The courier used for your order may vary depending on the products ordered and your delivery location.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your shipping details.

Where tracking is available, a tracking link will also be provided so you can follow your parcel’s journey.

Please allow up to 24–48 hours for tracking information to update after dispatch.

6. Delivery Information & Guidelines

Address Accuracy

Please make sure your delivery address is entered correctly at checkout. Sand & Paws cannot be held responsible for orders shipped to incorrect addresses provided by customers.

Delayed Deliveries

While most deliveries arrive within the estimated timeframe, occasional courier delays can happen. If your order has not arrived after the full delivery window has passed, please contact our support team and we’ll be happy to assist.

Marked as Delivered

If your tracking information shows your parcel as delivered but you have not received it, please contact us within 48 hours so we can investigate the issue with the courier.

7. Customer Support

Sand & Paws

We are a UK-based online store providing quality pet products to customers across the Dalgety Bay, Scotland.

Email: support@sandpawsuk.com

Phone: +44 1383 341426

Business Address: 3 Moray Way N, Dalgety Bay, Dunfermline KY11 9NH, United Kingdom

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)

Order Cut-Off Time: 5:00 PM (GMT+1)