Privacy policy

At Sand & Paws (accessible from https://sandpawsuk.com), we are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from our website.

1. Personal Data We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

When you make or attempt to make a purchase, we collect:

Identity & Contact Data:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment Data:

  • Payment details are processed securely via encrypted third-party payment providers. We do not store full card details.

Technical Data:

  • Log files, web beacons, tags, and pixels

2. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil your orders
  • Manage payments, shipping, and order confirmations
  • Communicate with you regarding your orders or enquiries
  • Detect and prevent fraud or misuse
  • Improve our website and customer experience
  • Send marketing communications (only where you have consented)

Legal Basis for Processing (UK GDPR):
We rely on:

  • Contractual necessity (to fulfil your order)
  • Legitimate interests (fraud prevention, site improvement)
  • Consent (for marketing communications)

3. Sharing Your Personal Data

We may share your data with trusted third parties, including:

  • Shopify – to operate our online store
  • Google Analytics – to understand website usage

We may also disclose your data if required to comply with UK law, legal obligations, or lawful requests from authorities.

4. International Data Transfers

Some of our service providers may process your data outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as:

  • UK-approved standard contractual clauses
  • Adequacy regulations

5. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (for marketing)

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

6. Cookies & Advertising

We use cookies and similar technologies to enhance your browsing experience and provide relevant advertising.

You can manage or disable cookies via your browser settings.
You can also opt out of targeted advertising via: http://optout.aboutads.info/

7. Data Security

We implement appropriate technical and organisational measures, including SSL encryption, to protect your personal data.

Payment information is processed securely and is not stored on our servers.

8. Data Retention

We retain your order information only as long as necessary for:

  • Legal and accounting purposes
  • Resolving disputes
  • Enforcing agreements

You may request deletion of your data at any time.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.

10. Contact Us

Sand & Paws

We are a UK-based online store providing quality pet products to customers across the Dalgety Bay, Scotland.

Email: support@sandpawsuk.com

Phone: +44 1383 341426

Business Address: 3 Moray Way N, Dalgety Bay, Dunfermline KY11 9NH, United Kingdom

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)

Order Cut-Off Time: 5:00 PM (GMT+1)