Payment Policy

Sand & Paws guarantees that every customer gets a safe, clear, and reliable shopping process. The Payment Policy follows Google Shopping Ads' demands by providing information about accepted payment methods, pricing, billing, and data privacy policies.

1. Acceptable Payment Methods
The following payment methods are available:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Maestro

All payments should be paid in full upon purchase. We don't provide any cash-on-delivery service.

All payments are carried out in British Pounds Sterling (GBP £).

2. Pricing and Full Cost Transparency

All product prices are stated in GBP (£)
The total cost, which includes VAT and shipping fees, is disclosed before completing your order
No extra charges are concealed; all payments are entirely open
Discounts and promotions are applied properly when checking out

3. Safe Payment Transactions
We value our customers' security and ensure:

SSL (Secure Socket Layer) protocol is used on our website to protect private and payment information
All payments are made via PCI-DSS certified services 
Our company does not store credit cards in its databases

4. Billing & Confirmation of Your Order

The transaction is approved and billed instantly after placing an order
An order confirmation email will be sent immediately after completing the payment
In case of unsuccessful payments, the transaction will not be completed

5. VAT

All required VAT is included in the listed price wherever applicable
VAT along with other charges, if any, are clearly reflected in the total bill prior to payment
Any taxes beyond this point will not apply to your order

6. Rejected Payments
In the event that your payment gets rejected:

Kindly review the payment information entered by you
Get in touch with your bank or financial institution for additional support
As a last resort, you can pay using a different payment mode

Payment authorization related problems are not our responsibility.

7. Refunds And Chargebacks

Refunds are managed based on our Refund Policy
In case of an incorrect/unauthorized payment, we request you to write to support@sandpawsuk.com rather than initiating a chargeback
Chargebacks may affect future orders

8. Contact Information

Sand & Paws

We are a UK-based online store providing quality pet products to customers across the Dalgety Bay.

Email: support@sandpawsuk.com

Phone: +44 1383 341426

Business Address: 3 Moray Way N, Dalgety Bay, Dunfermline KY11 9NH, United Kingdom

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)

Order Cut-Off Time: 5:00 PM (GMT+1)